Acme Packet ACLI – Useful Commands to Know

Posted: 21st January 2011 by Mark in Acme Packet

Recently someone asked what some of the most useful commands are on the Session Director after performing a fresh install/configuration of an SD.  The following was provided by one of the Acme Packet Systems Engineers in response to the inquiry.

show sipd sessions all – Will display all of the active SIP sessions that are currently traversing the SBC, including the To, From, Call-ID

show sipd invite
– Will display a chart of all recent SIP requests and responses

notify sipd siplog – Enables the sipmsg.log which includes all SIP traffic traversing the SBC..only to be used in pre-production/trial environment

show logfile sipmsg.log – Will output the contents of the sipmsg.log without having to FTP this file off the SBC

notify sipd rotate-logs – Will clear all sipd log buffers

display-alarms – Alarm log output

show running-config – Outputs all of the configuration elements

show support-info -  Outputs all of the system level info, including hardware specifics, licensing info, etc

show health – For a standalone system will give a good overview of failover history

I would also like to add the following which I think are useful in some cases.

show prom-info all – Displays serial number, hardware revision, manufacturing date

notify sipd debug – Enables a subset of the full logging behavior of sipd on the Session Director

notify sip nodebug - Turn off debug

log-level sipd debug – Enable full debug logs

log-level sipd notice – Turn off full debug

The log file generated in both cases is log.sipd

  1. David says:

    Have you ever run across ARP failures after a switchover? We have 2 sets of SBC’s and both times after switch overs the inactive box sends out ARP failures until we go in and clear the cache. Support has been less than helpful on this. I googled ACME Packet SBC alarms and you had the top 4 entries. Figured it was worth a shot.

    Thanks
    David

  2. Mark says:

    I have seen this issue before, but the root cause has always been the Ethernet switch not broadcasting the newly active MAC address. You can work with TAC to debug on the console port and verify the SD is sending an ARP at failover.

  3. Thabo Nyatlo says:

    Hi

    Have you had a situation where the ACK to the 200Ok response is sent from the Access IP back to the Core IP on the SBC instead of the PABX.

    Thanks
    Thabo

  4. sohaib says:

    Dear Mark,
    i am also facing the same problem arp failures. Can you please explain which cach should be cleared to get the health score back to 100 %.

  5. Mark says:

    To bring the health score back to 100% try clearing the alarms using ACLI

  6. sohaib says:

    Thanks Mark for your reply, but i am receiving this alarm”Cam Operation Failure, Err Code 0×99, Err: SRCH_record_address_search failed for NAT entry” due to which health score is 0% ……….. how we can get rid of this alarm…..

  7. sohaib says:

    What will happen if delete arp entries because there are some struck entries in the arp tables…………this all happened after a switch over and reboot…..

  8. sohaib says:

    Hi mark i am facing a problem on acme sbc “error adding nat information in cam table” i have checked for duplicate entries in access list but no duplicate record found would please help me out in this regard. This alarm appears when i save and activate new configuration.

  9. sohaib says:

    I found the solution some duplicate/overlapped entries in access list cause this problem

  10. Michael Herman says:

    Is there a command to delete configuration changes after exiting config mode but before saving the config?

  11. Jason Murley says:

    Micheal, the following will revert to the current running config which will in turn “remove” any config changes made that have not been saved and activated:

    restore-backup-config running

  12. Gareth says:

    Also handy: show version – displays the SBC model and current running software version.