Acme Packet ACLI – Useful Commands to Know

Posted: 21st January 2011 by Mark in Acme Packet

Recently someone asked what some of the most useful commands are on the Session Director after performing a fresh install/configuration of an SD.  The following was provided by one of the Acme Packet Systems Engineers in response to the inquiry.

show sipd sessions all – Will display all of the active SIP sessions that are currently traversing the SBC, including the To, From, Call-ID

show sipd invite
– Will display a chart of all recent SIP requests and responses

notify sipd siplog – Enables the sipmsg.log which includes all SIP traffic traversing the SBC..only to be used in pre-production/trial environment

show logfile sipmsg.log – Will output the contents of the sipmsg.log without having to FTP this file off the SBC

notify sipd rotate-logs – Will clear all sipd log buffers

display-alarms – Alarm log output

show running-config – Outputs all of the configuration elements

show support-info –  Outputs all of the system level info, including hardware specifics, licensing info, etc

show health – For a standalone system will give a good overview of failover history

I would also like to add the following which I think are useful in some cases.

show prom-info all – Displays serial number, hardware revision, manufacturing date

notify sipd debug – Enables a subset of the full logging behavior of sipd on the Session Director

notify sip nodebug – Turn off debug

log-level sipd debug – Enable full debug logs

log-level sipd notice – Turn off full debug

The log file generated in both cases is log.sipd

  1. David says:

    Have you ever run across ARP failures after a switchover? We have 2 sets of SBC’s and both times after switch overs the inactive box sends out ARP failures until we go in and clear the cache. Support has been less than helpful on this. I googled ACME Packet SBC alarms and you had the top 4 entries. Figured it was worth a shot.


  2. Mark says:

    I have seen this issue before, but the root cause has always been the Ethernet switch not broadcasting the newly active MAC address. You can work with TAC to debug on the console port and verify the SD is sending an ARP at failover.

  3. Thabo Nyatlo says:


    Have you had a situation where the ACK to the 200Ok response is sent from the Access IP back to the Core IP on the SBC instead of the PABX.


  4. sohaib says:

    Dear Mark,
    i am also facing the same problem arp failures. Can you please explain which cach should be cleared to get the health score back to 100 %.

  5. sohaib says:

    means dns, tls, registration and enum thanks
    and its an arp failure

  6. Mark says:

    To bring the health score back to 100% try clearing the alarms using ACLI

  7. sohaib says:

    Thanks Mark for your reply, but i am receiving this alarm”Cam Operation Failure, Err Code 0x99, Err: SRCH_record_address_search failed for NAT entry” due to which health score is 0% ……….. how we can get rid of this alarm…..

  8. sohaib says:

    What will happen if delete arp entries because there are some struck entries in the arp tables…………this all happened after a switch over and reboot…..

  9. sohaib says:

    Hi mark i am facing a problem on acme sbc “error adding nat information in cam table” i have checked for duplicate entries in access list but no duplicate record found would please help me out in this regard. This alarm appears when i save and activate new configuration.

  10. sohaib says:

    I found the solution some duplicate/overlapped entries in access list cause this problem

  11. Michael Herman says:

    Is there a command to delete configuration changes after exiting config mode but before saving the config?

  12. Jason Murley says:

    Micheal, the following will revert to the current running config which will in turn “remove” any config changes made that have not been saved and activated:

    restore-backup-config running

  13. Gareth says:

    Also handy: show version – displays the SBC model and current running software version.

  14. nickdr says:

    does the acme packet 4500 have the abillity to do a partial delete of the database. i want to earse the config without losing the console access.

  15. Mark says:

    The SBC config does not effect console access. You may safely delete it and still console into the SBC. Also, the telnet/ssh login and management IP that is managed within bootparam is and independent of the config. If you execute the delete-config command you will still be able to access the management port over the IP network. To enforce changes to the management interface and access you must go back into bootparam then reboot the SBC.

  16. bart says:

    Have you ever seen an issue in which notify sipd rotate-logs does nothing? I cant get it to clear logs…

  17. Ab says:

    Need help. I requested for Toll-free number from ITSP, I added the number to a conference meeting on Lync server and the number was reachable within Lync environment (internally) but not reachable from outside the network and the number kept ringing forever. I thought I need to do some translation on the SBC but don’t know where to look.

    Kindly please help with this.

    Many thanks

  18. fred says:

    hello mark,
    with SBC 4500, i don’t have alarm but the health score is at 35% and i would like to known the method how i can check this ?
    thanks for your reply

  19. ivan says:

    Hi mark,
    recently we ran into trouble with call pickup on broadworks.
    The support says the SBC was sending a “bye” message. so after doing some research i found that i have to add the options +dont-terminate-assoc-legs option to the media manager configuration to fix it. how do i accomplish this? BTW the SBC is a 3820 acme packet. oracle support wont touch the system so yea, i have to do it myself.

  20. Mark says:

    The Acme Packet documentation is publicly available here. Check out the SBC Configuration Guide and search for the section “Expedited Call Leg Release for Preempted Hairpin Calls”. As you read a few paragraphs down the config guide provides examples on how to add “options” parameters to the media-manager > realm-congig.

  21. Shivansh says:

    Hi Mark,
    We have got a SBC shifted from another site. I am looking to upload the backup file from my primary SBC to this shifted SBC. I have tried to search methods to load the file but not getting required instructions. Can you please guide how to upload a backup file to this raw SBC.
    There is no management IP defined to this raw SBC, we took its console and it has some old config which is not relevant to us. So we will need to delete this config and upload the backup from primary SBC.

  22. Justin says:


    Have you ever experienced an SBC that blocks or black-lists a specific IP address but doesnt show a log of this. We have several devices on several vlans that have 1 ip that is being blocked but cannot find a reason why. If we change the IP or keep the old ip and move realms the device registers. Oracle support hasnt been able to pinpoint either.

  23. Shivansh says:

    Hi Mark,

    Can we do a live trace of H.323 and SIP calls coming via SBC? Is doing a live trace going to consume extra resources from SBC and SBC can malfunction?